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Frame 101 Return & Refund Policy

Thanks for visiting and shopping at ​frame101.ca.​ If you are not entirely satisfied with your purchase, we want to make it right.

Returns

Frame 101 is committed to your satisfaction. If you are unsatisfied with your order, You have ​30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must request a return shipping label from hello@frame101.ca.

Exchanges/Refunds

Custom items are not eligible for refund, but will be remade to your satisfaction. Stock items are eligible for exchange or refund.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your exchange or refund after inspecting the item.

If your exchange or refund is approved, we will immediately begin working on a replacement and will ship it to you at no cost.

Shipping

Customer is responsible for paying for their own shipping costs for returning the item. Shipping costs are non​-refundable.

Contact Us

If you are unsatisfied with your order for any reason, please contact us and we will make it right.